Cancellation, reschedule and no-show policy

We reserve a specific provider and chair time for you. Cancel or reschedule at least 24 hours before your appointment start time and there is no fee. If you cancel or reschedule less than 24 hours before the start time, or you do not arrive (no-show), we will charge a cancellation fee of 50% of the booked service price, never exceeding the price of the appointment you booked. A valid card is required to book. A deposit collected at online booking is applied to the service if you keep the appointment. If a late-cancellation or no-show fee is due, we may apply the deposit to that fee and charge any remainder to the card on file. Arriving so late that we cannot complete the booked service may be treated as a no-show. Repeated late cancellations or no-shows may require prepayment to book again.